Berke Mert
Hospitality Operations Supervisor
Various Locations, US.About
Highly motivated Hospitality Operations Supervisor with progressive experience in front office and housekeeping management across diverse resort and hotel environments. Proven ability to elevate guest satisfaction, streamline operational workflows, and lead high-performing teams, consistently driving excellence in guest services and facility management.
Work
Great Wolf Lodge
|Housekeeping Supervisor
Various Locations, United States, US
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Summary
Oversees comprehensive housekeeping operations, ensuring exceptional cleanliness and supporting attendant needs to maintain high resort standards.
Highlights
Oversee comprehensive housekeeping operations, ensuring exceptional cleanliness standards across guest rooms and resort facilities.
Manage and support housekeeping attendants, addressing their needs and fostering a collaborative, high-performance team environment.
Implement quality control measures for room inspections, consistently achieving high guest satisfaction scores for cleanliness.
Optimize resource allocation and scheduling for housekeeping staff, improving operational efficiency and service delivery.
Springhill Suites
|Front Desk Supervisor
Various Locations, United States, US
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Summary
Led front desk operations, managing reservations, guest services, and issue resolution to ensure an exceptional guest experience.
Highlights
Supervised daily front desk operations, including guest reservations, check-in, and check-out processes, for optimal efficiency.
Managed guest compensations and resolved complex service issues, enhancing guest satisfaction and loyalty.
Delivered consistently excellent guest service, proactively addressing needs and ensuring a positive stay experience.
Trained new front desk associates on property management systems and service standards, improving team performance.
Great Wolf Lodge
|Housekeeping & Front Desk Supervisor Intern
Various Locations, United States, US
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Summary
Completed a 6-month supervisory internship, gaining hands-on experience in both housekeeping and front desk operations to enhance guest satisfaction and operational efficiency.
Highlights
Supervised housekeeping teams, ensuring high standards of cleanliness and timely room turnover for guest readiness.
Assisted front desk operations, managing guest check-ins, check-outs, and resolving inquiries to deliver seamless service.
Trained and mentored new team members in operational procedures, contributing to overall team effectiveness.
Managed guest compensations and resolved service issues, maintaining positive guest relations and brand reputation.
Sundia by Liberty Oludeniz
|Guest Service Agent
Fethiye, Muğla, Türkiye
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Summary
Managed guest check-in/check-out and resolved inquiries to ensure exceptional service in a resort environment.
Highlights
Provided comprehensive guest services, including efficient check-in and check-out processes, enhancing guest satisfaction.
Resolved diverse guest inquiries and concerns, demonstrating strong problem-solving and interpersonal communication skills.
Maintained positive guest relations, contributing to a welcoming and hospitable resort atmosphere.
Collaborated with various departments to ensure seamless guest experiences and operational coordination.
Education
Muğla Sıtkı Koçman Üniversitesi
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Bachelor
Tourism Management
Languages
English
Turkish
Skills
Hospitality Management
Guest Services, Front Desk Operations, Housekeeping Management, Reservations, Check-in/Check-out, Guest Relations, Guest Compensation, Property Management Systems.
Leadership & Operations
Team Leadership, Supervision, Staff Training, Operational Efficiency, Quality Control, Resource Allocation, Scheduling, Performance Management.
Customer Service
Conflict Resolution, Problem Solving, Customer Satisfaction, Service Excellence, Interpersonal Communication, Guest Experience.